Process improvement
Formalised processes and procedures are the primary elements ensuring that an event will lead to the same result every time.
Quite often they have developed over time and may no longer express the optimal way of doing things. Different parts of the organization may also have developed minor deviations to the official way of doing things.
A thourough overhaul of the existing processes and procedures will give an opportunity to look at the daily routines with fresh eyes and align the formel descriptions with the everyday reality. It may also be a good time for the employees to refresh their memory.
Based on the principles from ITIL v3 we can help audit, optimise and implement processes and procedures in the organisation.